Terms of Service

1. Acceptance of these terms

By requesting an estimate, booking a repair, dropping off your vehicle, or otherwise engaging Dentic Denver Auto Hail Repair, LLC ("Dentic Denver Auto Hail Repair," "we," "us," or "our"), you agree to these Terms of Service ("Terms"). If you do not agree, please do not use our services.

These Terms work alongside our Privacy Policy and any written repair authorization or work order you sign at the time of service. Where those documents differ from these Terms on a specific point, the signed work order controls.

2. Our services

We provide Paintless Dent Repair ("PDR") and related auto-body services, including hail-damage repair, dent and crease removal, insurance-claim filing and supplementation, vehicle pickup and delivery, and loaner vehicles when arranged. The exact scope of work for any given vehicle is described in your written estimate and work order.

We do not perform repaint, body-filler, frame, or mechanical work as part of standard PDR. If your vehicle needs work outside the scope of PDR, we'll tell you in writing and either refer you to a partner shop or coordinate the additional work separately with your authorization.

3. Estimates & pricing

Initial estimates are free and provided in writing. An estimate is a good-faith assessment based on the photos you send or our in-person inspection. The final price is the price on your signed work order; we will not exceed that amount without your written approval.

If hidden damage is discovered during repair (for example, dents under trim that weren't visible during inspection), we'll stop work, contact you with a revised estimate, and proceed only after you authorize the change. If you decline the additional work, we'll complete what was originally authorized and return the vehicle.

Posted offers such as "deductible coverage" and "price-match" apply when the claim or comparison meets the conditions stated on our website or marketing materials at the time of service. Ask us up front if you have questions about whether you qualify — we'd rather explain it before than surprise you later.

4. Insurance claims

If you ask us to file a claim or work with your insurance carrier on your behalf, you authorize us to (a) communicate with your carrier and adjuster, (b) share photos, estimates, and repair documentation needed to process the claim, and (c) request supplements when we identify damage the initial estimate missed.

Your insurance policy is between you and your carrier. We cannot guarantee any particular outcome, payout, or deductible treatment. We will use our experience to advocate for what your policy reasonably covers, and we'll keep you informed at every step.

5. Your responsibilities

To get the best result, we ask that you:

• Be honest about prior damage, repairs, or modifications to the vehicle
• Confirm you have authority to authorize repairs (you own the vehicle, are on the title or registration, or have written permission from the owner)
• Provide accurate contact and insurance information
• Remove personal valuables before drop-off or pickup — we are not responsible for unsecured personal items left in the vehicle
• Pay on time per the terms of your invoice

6. Your vehicle while in our care

We treat every vehicle as if it were our own. Our shop is secured, monitored, and we carry garage-keepers insurance for vehicles in our custody. While we use reasonable care, you understand that:

• We are not responsible for pre-existing mechanical conditions, prior damage, or wear-and-tear unrelated to our work
• We are not responsible for personal items, electronics, accessories, or aftermarket modifications you did not disclose
• Outdoor storage during peak-storm season may be unavoidable; we'll tell you in advance if your vehicle is staged outside

7. Pickup, delivery & loaners

Free pickup and delivery is offered within 50 miles of our shop, subject to driver availability and weather. Pickup times are estimates; we'll text you a window before arrival.

If we provide a loaner vehicle, you agree to (a) hold a valid driver's license, (b) be insured for liability on a personal auto policy that covers loaners, (c) return the vehicle in similar condition with the same fuel level, and (d) pay for damage you cause beyond normal wear-and-tear. Specific loaner terms are provided on the loaner agreement you'll sign at handoff.

8. Payment & abandoned vehicles

Payment is due upon completion of the repair, unless you are using insurance direct-bill or have arranged terms in writing. We accept major credit cards, debit, cashier's checks, and certain digital payments. A receipt is provided for every transaction.

Vehicles not picked up within 30 days of completion (and after reasonable attempts to contact you) may be subject to storage fees and eventual mechanic's-lien proceedings under applicable state law.

9. Cancellations & refunds

You may cancel a scheduled repair at any time before work begins at no charge. Once parts are ordered, deposits paid, or work has started, any non-refundable expenses already incurred (such as ordered parts) will be deducted from amounts refundable to you. We'll show you the math.

If you are unhappy with completed work, contact us immediately. Our first response is always to make it right — that's what our warranty is for. See our Warranty for details.

10. Disclaimers & limits of liability

We provide our services "as is" and to the standard of care expected of a professional PDR shop. To the fullest extent allowed by law, our total liability for any claim arising from a repair is limited to the amount you paid for that repair. We are not liable for indirect, incidental, or consequential damages — such as lost income, rental costs not pre-authorized, or diminished value — except where required by applicable law.

Nothing in these Terms limits liability for personal injury caused by our negligence or any other liability that cannot be limited by law.

11. Disputes & arbitration

If a dispute arises, please contact us first — most issues are resolved with a phone call. If we can't reach a resolution, any remaining dispute will be settled by binding arbitration in the state and county where our shop is located, conducted under the rules of the American Arbitration Association, except for small-claims matters which either party may bring in small-claims court.

You and we each waive the right to participate in class actions or class arbitration related to any service performed by Dentic Denver Auto Hail Repair.

12. Use of our website

Our website is provided for informational purposes and to let you request quotes or contact us. You agree not to (a) attempt to disrupt or compromise the site, (b) use automated tools to scrape or copy content for unauthorized purposes, or (c) submit false or harmful information through our forms.

Our brand name, logo, content, and photographs are owned by us or licensed to us and may not be reused without permission, except for fair-use purposes like sharing a link or quote.

13. Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of our services after a change means you accept the updated Terms. We won't apply material changes retroactively to a repair already in progress under a signed work order.

14. Contact us

Questions about these Terms?

• Phone / text: (720) 310-6313
• Email: legal@denticdenver.com
• Mail: Dentic Denver Auto Hail Repair, LLC · 1234 Hailstorm Blvd · Your City, ST 00000